Policies and Terms
I ship from Portugal using Express post which is safe and traceable. I moved to Portugal from Ireland in 2018. I use CTT 'Corrieo Azul' service which is the Portuguese national post service's Express Shipping option.
Shipping cost is a worldwide flat rate of €8
Prices include value added tax of 23%
Ready to ship in:
7 business days ready designed, 1-2 weeks custom order.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Credit card or PayPal
Contact me for my details if you wish to pay by bank transfer.
I keep your payment information secure by using PayPal buttons. I never receive your credit card information.
Returns & exchanges
I gladly accept returns and exchanges. Just contact me within: 14 days of delivery.
Ship items back to me within: 30 days of delivery
I don't accept cancellations but please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders.
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
If a woven cord goes missing, I will reship at no extra cost to you. If the item goes astray due to a mistake with the address supplied to me, I will reweave for a small fee, and also charge you for the reshipment costs.